Shipping policy

Last updated: 01 Dec 2025

1. Overview

We are based in Bulawayo, Zimbabwe. We ship orders placed on our website to customers across the world.

2. Order Processing Time

  • All orders are processed and packed within 2 business days of order placement (excluding weekends and public holidays).

  • Once your order is packed and handed to the courier or shipping partner, it is marked as “shipped” and you will receive a shipping confirmation (plus tracking information if available).

3. Shipping / Delivery Time

  • Typical delivery takes 2–4 weeks from the date of dispatch.

  • Please note that delivery times are estimates and can be affected by customs clearance, local courier delays, public holidays, or other unforeseen factors.

4. Shipping Costs & Payment

  • Shipping costs will be calculated at checkout, based on destination, parcel size, weight, and shipping method chosen.

  • Unless otherwise stated, the customer is responsible for any customs duties, taxes, or import fees levied by local authorities — these are outside our control.

5. Delivery Address & Restrictions

  • We deliver to physical addresses (homes, offices) within supported areas worldwide.

  • Please ensure you enter a correct and complete delivery address (street, city, postal code) when placing your order.

  • If a package is returned due to an incorrect or incomplete address, customer may be responsible for additional re-shipment costs.

6. Shipping Confirmation & Tracking

  • Once your order has been shipped, you will receive a confirmation email/message containing any available tracking number and the courier’s details.

  • You may use the tracking number to monitor the status of your delivery.

7. Lost, Damaged or Delayed Shipments

  • Upon delivery, please inspect the package carefully. If the parcel appears damaged, you may refuse delivery or report damage immediately using our contact details.

  • If a package is lost or significantly delayed beyond the 2–4 week estimate, contact us at [insert your contact email/phone] — we will assist you to trace the package or arrange a re-shipment/refund as per our store policy.

8. Customs, Duties & Import Fees

  • Because we ship internationally, your order may be subject to customs inspections, duties, VAT or other taxes in the destination country.

  • These charges are not included in the shipping cost and are the responsibility of the recipient.

9. Contact Information

If you have any questions or concerns about shipping, delivery, or your order status, please contact us at:

  • Email: support@baoblo.com

  • Phone / WhatsApp: +263 77 168 3838